Privacy Policy

1. Introduction

At THLP Bags, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, or interact with us.

By using our website or services, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information:
  • Name, email address, phone number, and billing/shipping address.
• Order Information:
  • Details related to your purchase, such as products ordered and payment method.
• Technical Information:
  • IP address, browser type, and device information collected automatically when you visit our website.

We do not collect or store sensitive payment information such as credit card details. All payment processing is handled securely by Stripe, our payment gateway provider.

3. How We Use Your Information

We collect and use your personal information for the following purposes:

• Order Fulfillment: To process and deliver your orders.
• Customer Support: To respond to inquiries, provide updates, and manage repairs or warranties.
• Website Analytics: To improve our website’s functionality and user experience.
• Legal Compliance: To comply with legal obligations, such as tax reporting.

We do not use your personal data for marketing or advertising purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties, including:

• Payment Providers: Stripe processes your payments securely.
• Shipping Providers: For order delivery to your address.
• Legal Authorities: If required to comply with laws or legal processes.

5. Data Storage and Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. Your data is stored securely on our servers and only accessed as necessary.

6. Cookies and Tracking

We use cookies to enhance your experience on our website. These small data files help us:

• Keep your items in the cart while you browse.
• Analyze website traffic and usage patterns.

You can disable cookies through your browser settings, but doing so may impact the functionality of our website.

7. Your Rights

You have the following rights concerning your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request the deletion of your data, except when we are legally required to retain it.
• Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, contact us at hello@thlpbags.com

8. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. For example:

• Order-related data is retained for tax and accounting purposes.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media or partner companies). We are not responsible for the privacy practices of these websites, so we recommend reviewing their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, with the “Last Updated” date updated accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@thlpbags.com